Question 1

Is getting a quote free?

Accepted Answer

No — it is completely free and comes with no obligation. Fill in the quote form and we review your request and get back to you the same day.

Question 2

How does the quote process work?

Accepted Answer

In four steps: share your needs and measurements, we pass your request to suitable fabricators and suppliers, you compare the offers, and proceed with the one you like. The decision is entirely yours.

Question 3

Do you offer site surveys and measurements?

Accepted Answer

Yes. You can book a free site survey and measurement appointment on our appointment page; our team will contact you to schedule a convenient time.

Question 4

Which materials and brands do you work with?

Accepted Answer

We work with a wide range including acrylic solid surface (Corian, HI-MACS, Staron, Hanex…), quartz (Çimstone, Belenco, Coante…), porcelain/compact surfaces (Dekton, Neolith, Laminam…) and natural stone. Browse all brands and collections on our Brands page.

Question 5

Are the showroom prices up to date?

Accepted Answer

Yes. Our prices update automatically throughout the day and exchange rates follow the Turkish Central Bank. We never keep a product on sale unless we are sure its price is current — such products show a "Price updating" notice and purchasing is temporarily disabled.

Question 6

Why are some products priced in USD ($)?

Accepted Answer

Some products are supplied at foreign-currency prices and are displayed in their own currency. In the cart and at checkout you always see the Turkish Lira equivalent calculated at the current central bank rate; payment is collected in TRY.

Question 7

How do I know if a product is in stock?

Accepted Answer

Stock is tracked regularly from supplier sources and shown on the product page. If a product is out of stock, leave a "notify me" request and we will automatically email you when it is back.

Question 8

Which payment methods can I use?

Accepted Answer

You can pay by credit/debit card (secured by iyzico) or by bank transfer (EFT).

Question 9

Is my card information safe?

Accepted Answer

Yes. Your card details never touch our servers; payment is processed on the secure infrastructure of iyzico, one of Türkiye's leading payment institutions.

Question 10

Why is my total re-verified at checkout?

Accepted Answer

For your protection. The moment you proceed to payment, the price and stock of every item in your cart is re-verified live at the source. If anything does not match, the payment is stopped — you only ever pay the correct amount.

Question 11

Do you ship all over Türkiye?

Accepted Answer

Yes, showroom products are shipped nationwide across Türkiye.

Question 12

How do I track my order?

Accepted Answer

When your order ships, a tracking link is emailed to you. You can also check the live status (payment, preparation, shipping, delivery) any time on the Order Tracking page using your order number and phone.

Question 13

How long does delivery take?

Accepted Answer

It depends on the product and supplier. You are notified by email the moment your order is prepared and handed to the courier, and the tracking link shows the estimated delivery.

Question 14

Can I return my order?

Accepted Answer

Yes, your right of withdrawal under distance-selling regulations is protected. Periods, exceptions (e.g. made-to-order items) and the return steps are explained in detail on our Delivery & Returns page.

Question 15

What if my product arrives damaged?

Accepted Answer

Please inspect the package on delivery and have the courier record any visible damage. Then contact us by phone or WhatsApp and we will handle the process for you.

Question 16

How can I join your network as a fabricator?

Accepted Answer

Apply on our Become a Manufacturer page. Once your application is reviewed and approved, you get access to your fabricator panel; customer requests reach you directly and you can bid in the open quote pool.

Question 17

Do you take on corporate and volume projects?

Accepted Answer

Yes. From residential developments to commercial spaces, we have over 20 years of experience and 500+ completed projects in volume countertop and surface work. See our references on the Projects page.